Last Updated: 12 August 2026
This Rider Privacy Policy explains how ToTo Food collects, uses, stores, and protects information relating to independent Delivery Partners (“Riders”) who register to provide delivery services through the ToTo Food Platform and Rider App.
Depending on the Rider's role and applicable requirements, we may collect:
When a Rider is logged in and available to receive Orders, the Rider App may collect real-time location information from the Rider's device.
Location information is used to support delivery operations, including identifying nearby Orders, assigning deliveries, calculating routes and distances, providing delivery tracking, and helping customers understand the status of their delivery.
Location collection may depend on the permissions granted through the Rider's device and the functionality of the Rider App.
We may use Rider information to:
During an active delivery, ToTo Food may share limited Rider information with the relevant customer to help identify and coordinate the delivery.
This may include the Rider's name, profile photo, approximate or real-time delivery location, vehicle information where applicable, and contact functionality provided through the Platform.
Necessary Rider information may be shared with the Merchant responsible for preparing the Order to facilitate pickup, delivery coordination, and communication regarding the active Order.
We collect and process information necessary to calculate and issue Rider earnings and payouts. This may include completed delivery records, applicable fees, bonuses, adjustments, and payment account information.
Payment information may be processed through authorized financial institutions or payment service providers where required to complete payouts.
ToTo Food may collect and verify identity documents, driving license information, vehicle details, and other required information during Rider onboarding or throughout the Rider relationship.
This information may be used to verify eligibility, maintain Platform security, prevent fraud, and comply with applicable legal or regulatory requirements.
We may share necessary Rider information with trusted service providers that support our operations, including technology providers, mapping and navigation services, payment providers, identity verification services, customer support providers, and other operational partners.
ToTo Food may disclose Rider information to government authorities, law enforcement agencies, courts, regulators, tax authorities, insurers, or other authorized parties where required by applicable law, legal process, or legitimate regulatory requirements.
We apply reasonable technical, administrative, and organizational measures to protect Rider information against unauthorized access, misuse, alteration, disclosure, or loss.
Riders are responsible for protecting their account credentials and should immediately report suspected unauthorized access or suspicious activity.
We retain Rider information for as long as reasonably necessary to operate the delivery service, process payments, maintain business records, investigate disputes or fraud, ensure Platform security, and comply with legal, tax, accounting, or contractual obligations.
Location and delivery records may be retained for legitimate operational, security, dispute-resolution, and legal purposes even after a Rider stops providing delivery services.
Riders may request closure of their ToTo Food account by contacting our support team.
Account closure may not result in immediate deletion of all information. Verification records, transaction history, payout records, and other information may be retained where required by law or for legitimate business purposes.
Riders are responsible for providing accurate and up-to-date information and for using customer and Merchant information only for legitimate delivery-related purposes.
Riders must not misuse, copy, disclose, or retain customer or Merchant information beyond what is reasonably necessary to complete an Order.
ToTo Food may update this Rider Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements. Any updated version will be published on the Platform with a revised “Last Updated” date.
For privacy questions, data requests, or concerns regarding Rider information, please contact us:
Company: ToTo Food
Email: [email protected]
Phone: +8801540-290225
Address: Tufazzal Hujurer Building, 6th Floor, Durjoy Moor,
Bhairob, Kishoreganj, Bangladesh.
Support Hours: 9:00 AM – 10:30 PM, 7 days a week
(Bangladesh Time)
যেকোনো প্রশ্ন, সমস্যা বা সহায়তার জন্য ToTo Food সাপোর্ট টিমের সাথে যোগাযোগ করুন।
