Last Updated: 12 August 2026
ToTo Food provides food delivery services within selected delivery areas across Bangladesh. Available restaurants and delivery coverage may vary depending on your location, restaurant availability, and operating hours.
Estimated delivery times are displayed during the ordering process and may depend on food preparation time, traffic, weather, road conditions, restaurant workload, delivery distance, and other circumstances.
Delivery times are estimates and may occasionally be delayed due to factors beyond ToTo Food's reasonable control.
Where a 30-minute delivery promise or guarantee is specifically advertised for an eligible Order, the terms of that particular offer will apply.
The 30-minute period may not apply in situations involving severe traffic, extreme weather, incorrect delivery information, customer unavailability, restaurant preparation delays, force majeure events, or other circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address and reachable phone number and should remain available to receive their Order.
You may nominate another person to receive the Order on your behalf. The nominated person should be available at the provided delivery location.
If the Delivery Partner cannot complete a delivery because the customer is unavailable, the provided address is incorrect or incomplete, or the customer cannot be reached after reasonable contact attempts, the Order may be marked as undeliverable.
In such circumstances, the Order may not be eligible for a refund, and applicable charges may still apply.
Where available, ToTo Food may provide real-time or status-based Order tracking through the Platform. Tracking information is provided for convenience and may occasionally be delayed or inaccurate due to technical, network, or location-related limitations.
ToTo Food may arrange delivery through its Delivery Partners. Delivery Partners are responsible for safely transporting Orders and following applicable delivery procedures.
Some Merchants may provide delivery using their own staff or delivery partners. For such Orders, the Merchant is responsible for the delivery process, delivery handling, and food safety during transportation.
ToTo Food may continue to provide Platform-related customer support and payment assistance where applicable.
Delivery fees may vary depending on the distance between the Merchant and your delivery location, demand, delivery conditions, and other applicable factors.
Any applicable delivery fee will generally be displayed during checkout before you confirm your Order.
Merchants are responsible for preparing, packaging, and sealing food appropriately for delivery. ToTo Food and its Delivery Partners will take reasonable steps to ensure Orders are handled properly during delivery.
If your Order arrives visibly damaged, opened, spilled, or appears to have been tampered with, please contact ToTo Food support as soon as possible.
Where appropriate, you may be asked to provide photographs or other evidence to help us investigate the issue and determine whether a refund or other resolution is available.
If you receive an incorrect or missing item, please contact ToTo Food support as soon as possible after receiving your Order. Please provide your Order number and details of the issue.
Eligible issues may qualify for a refund, replacement, ToTo Food credit, or another appropriate resolution depending on the circumstances.
Delivery may be delayed or temporarily suspended due to heavy rain, storms, flooding, traffic congestion, road closures, strikes, public emergencies, natural disasters, technical problems, or other circumstances beyond our reasonable control.
ToTo Food may update this Delivery Policy from time to time to reflect changes in our services, delivery operations, or applicable requirements. Any updated version will be published on the Platform with a revised “Last Updated” date.
For delivery-related questions, complaints, or assistance, please contact ToTo Food support:
Company: ToTo Food
Email: [email protected]
Phone: +8801540-290225
Address: Tufazzal Hujurer Building, 6th Floor, Durjoy Moor,
Bhairob, Kishoreganj, Bangladesh.
Support Hours: 9:00 AM – 10:30 PM, 7 days a week
(Bangladesh Time)
যেকোনো প্রশ্ন, সমস্যা বা সহায়তার জন্য ToTo Food সাপোর্ট টিমের সাথে যোগাযোগ করুন।
