Last Updated: 12 August 2026
You may request deletion of your ToTo Food account at any time through the account settings available in the ToTo Food app, where supported, or by contacting our support team.
For email requests, please contact us from the email address associated with your ToTo Food account and provide the necessary account information to help us verify your identity.
Once we receive a valid account deletion request, we may verify your identity before processing the request. During the deletion process, access to certain account features may be restricted.
Account deletion is intended to be permanent once completed. After the deletion process is finalized, the account generally cannot be restored.
After account deletion is completed, we will delete, anonymize, or de-identify personal information that is no longer necessary for legitimate business purposes.
Certain information may be retained where reasonably necessary to comply with applicable laws, accounting and tax requirements, resolve disputes, prevent fraud, enforce agreements, or protect the rights and security of ToTo Food and its users.
Deleting your account does not necessarily mean that all transaction, payment, invoice, or Order records can be immediately removed. Certain records may need to be retained for legal, accounting, security, or fraud-prevention purposes.
Account deletion is permanent. Any unused ToTo Food credits, promotional coupons, discounts, loyalty points, rewards, or other account-based benefits may be forfeited when your account is deleted and may not be recoverable.
If you have pending Orders, refunds, disputes, or other unresolved transactions when you request account deletion, we may need to complete those processes before finalizing the deletion of certain account information.
If you are expecting a refund, we recommend contacting ToTo Food support before requesting account deletion.
Restaurants, Merchants, and other business partners who wish to close their ToTo Food partner accounts should contact our support team or their designated ToTo Food account representative.
Business records, transaction information, contracts, invoices, and other information may be retained where required for legal, accounting, tax, or contractual purposes.
Delivery Partners who wish to close their ToTo Food accounts should contact our support team and provide the required account information for verification and processing.
Certain delivery, payment, transaction, and contractual records may be retained where required by applicable law or legitimate business requirements.
To request account deletion or ask questions about the deletion process, please contact ToTo Food using the information below:
Company: ToTo Food
Email: [email protected]
Phone: +8801540-290225
Address: Tufazzal Hujurer Building, 6th Floor, Durjoy Moor,
Bhairob, Kishoreganj, Bangladesh.
Support Hours: 9:00 AM – 10:30 PM, 7 days a week
(Bangladesh Time)
ToTo Food may update this Delete Account Policy from time to time to reflect changes in our services, data practices, or applicable legal requirements. Any updated version will be published on the Platform with a revised “Last Updated” date.
যেকোনো প্রশ্ন, সমস্যা বা সহায়তার জন্য ToTo Food সাপোর্ট টিমের সাথে যোগাযোগ করুন।
