Partner Privacy Policy

ToTo Food – Partner Privacy Policy

Last Updated: 12 August 2026

1. Scope of This Policy

This Partner Privacy Policy explains how ToTo Food collects, uses, stores, and protects information relating to our Merchant Partners, including restaurants, home kitchens, cloud kitchens, food businesses, and stores operating through the ToTo Food Platform.

2. Information We Collect

Depending on the type of partnership, we may collect information such as:

• Business or store name
• Owner or authorized representative information
• Phone number and email address
• Business and store address
• Business registration or licensing information
• Identification documents where required for verification
• Tax-related information where applicable
• Bank or mobile financial service details required for payouts
• Store location and operating hours
• Menu items, prices, images, and descriptions
• Order, sales, ratings, and transaction information
• Platform usage and account activity

3. How We Use Partner Information

We use Partner information for legitimate business and operational purposes, including:

• Creating and managing Merchant accounts
• Displaying stores, menus, prices, and operating information
• Processing and managing customer Orders
• Coordinating food preparation and delivery
• Calculating commissions, fees, and applicable charges
• Processing Partner payouts
• Verifying Partner identity and business information
• Preventing fraud and unauthorized activity
• Monitoring Platform performance and service quality
• Providing Partner support
• Communicating important Platform updates
• Complying with applicable legal and regulatory requirements

4. Information Displayed to Customers

To help customers discover and order from your business, certain Partner information may be publicly displayed on the ToTo Food Platform.

This may include your store name, logo, photographs, menu items, prices, operating hours, general location, ratings, reviews, and other information that is intended to help customers make ordering decisions.

5. Sharing Information with Delivery Partners

We may share necessary store and Order information with Delivery Partners to facilitate pickup and delivery. This may include store name, pickup location, Order details, and other information required to complete the delivery.

6. Payment and Financial Information

Financial information required for Partner payouts may be processed through authorized payment providers or financial institutions.

We use reasonable measures to protect sensitive financial information and only share it with parties that are necessary to process payouts, comply with legal requirements, or operate the Platform.

7. Legal and Regulatory Disclosure

ToTo Food may disclose Partner information to government authorities, regulators, law enforcement agencies, tax authorities, courts, or other authorized parties when required by applicable law, legal process, or legitimate regulatory requirements.

8. Partner Communications

We may contact Partners through phone, email, SMS, WhatsApp, in-app notifications, or other available communication channels regarding Orders, payouts, account security, operational matters, policy updates, and other important Platform information.

9. Data Security

ToTo Food applies reasonable technical, administrative, and organizational safeguards designed to protect Partner information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet-based system can be guaranteed to be completely secure. Partners are responsible for protecting their Merchant Dashboard login credentials and should immediately report suspicious activity.

10. Partner Responsibilities

Partners are responsible for ensuring that the information they provide to ToTo Food is accurate, complete, and up to date.

Partners must also ensure that they have the necessary rights and permissions to provide business information, menu content, photographs, logos, and other materials submitted to the Platform.

11. Accessing and Updating Partner Information

Partners may review or update eligible business information through the Merchant Dashboard, where such functionality is available.

If certain information cannot be updated through the Dashboard, Partners may contact ToTo Food support for assistance.

12. Data Retention

We retain Partner information for as long as reasonably necessary to operate the partnership, process transactions and payouts, maintain business records, prevent fraud, resolve disputes, and comply with legal, tax, accounting, or contractual obligations.

13. Partner Account Closure

Partners may request closure of their ToTo Food account by contacting our support team. Account closure does not necessarily result in the immediate deletion of all Partner information.

Certain business, financial, transaction, tax, and contractual records may need to be retained where required by law or for legitimate business purposes.

14. Changes to This Policy

ToTo Food may update this Partner Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements. Any updated version will be published on the Platform with a revised “Last Updated” date.

15. Contact Information

For questions, privacy requests, or concerns regarding Partner information, please contact us:

Company: ToTo Food
Email: [email protected]
Phone: +8801540-290225
Address: Tufazzal Hujurer Building, 6th Floor, Durjoy Moor, Bhairob, Kishoreganj, Bangladesh.
Support Hours: 9:00 AM – 10:30 PM, 7 days a week (Bangladesh Time)