Last Updated: 12 August 2026
When you place an Order through ToTo Food, you are submitting a request to purchase the selected food or products from the relevant Merchant. The purchase agreement is formed between you and the Merchant when the Merchant accepts and confirms the Order.
ToTo Food operates as a technology platform that facilitates ordering, payment processing, delivery coordination, and customer support. The Merchant remains responsible for preparing and supplying the ordered items.
All food items and products listed on ToTo Food are subject to availability. Merchants may update, remove, or temporarily disable menu items at any time.
If an item becomes unavailable after an Order has been placed, we may notify you and provide an appropriate refund or alternative solution where applicable.
Product and food prices displayed on the Platform are generally provided by the respective Merchants. Prices may change without prior notice.
The applicable price at the time you place your Order will normally be shown during checkout before you confirm the purchase.
The final amount payable may include food or product prices, applicable VAT or taxes, delivery charges, service fees, processing fees, and other applicable charges.
Where applicable, these charges will be displayed on the checkout screen before you confirm your Order.
ToTo Food and participating Merchants may provide discounts, promotional codes, vouchers, free delivery offers, and other promotional benefits.
Each promotion may have its own eligibility requirements, minimum Order value, usage limits, validity period, or other conditions. Promotional offers cannot normally be exchanged for cash and may be withdrawn in cases of misuse, fraud, technical errors, or expiration.
Merchants are responsible for providing accurate information about their food and products, including names, descriptions, prices, images, ingredients, portion sizes, and dietary or allergen information.
Images displayed on the Platform are intended for illustration and may not always represent the exact appearance, presentation, portion size, or packaging of the delivered item.
Merchants are responsible for the preparation, quality, freshness, packaging, and safety of the food or products they sell through ToTo Food.
ToTo Food does not independently prepare the food and cannot guarantee that every item will meet a particular taste, appearance, ingredient, or dietary expectation.
Information regarding allergens, ingredients, dietary preferences, and nutritional content is provided by Merchants and may vary between products.
If you have a food allergy, intolerance, or specific dietary requirement, you should contact the Merchant or ToTo Food support before placing your Order. ToTo Food cannot guarantee that any food item is completely free from allergens or cross-contact.
Orders may be canceled before the Merchant begins preparation, subject to the applicable cancellation conditions.
Once preparation has started, cancellation may not be possible and a cancellation charge or deduction may apply depending on the circumstances.
If a Merchant is unable to provide an ordered item, ToTo Food or the Merchant may contact you regarding a suitable replacement or cancellation.
If an item is missing, incorrect, damaged, or materially different from what was ordered, please contact ToTo Food support as soon as possible after receiving the Order with the relevant Order details.
Payment may be completed using the payment methods made available on the Platform, including supported cards, mobile financial services, cash on delivery, or other available payment options.
By confirming an Order, you authorize the applicable payment provider to process the total amount displayed at checkout.
Refunds may be considered for eligible situations, including unavailable items, canceled Orders, missing items, incorrect Orders, or other valid service-related issues.
Approved refunds may be returned to the original payment method or, where available and with your consent, provided as ToTo Food credits. Refund processing times may vary depending on the payment provider.
Delivery times are estimates and may be affected by restaurant preparation, traffic, weather, road conditions, delivery location, and other factors.
Customers are responsible for providing a correct delivery address and remaining available to receive their Orders.
ToTo Food may restrict or prohibit the sale of certain products in accordance with applicable laws, regulations, Platform policies, or Merchant requirements.
Where age-restricted or otherwise regulated products are legally available through the Platform, customers may be required to provide valid identification or meet other legal requirements before the Order can be completed.
Merchants are responsible for complying with applicable laws and regulations relating to the sale, preparation, packaging, labeling, pricing, and supply of their products.
Merchants must provide accurate product information and fulfill confirmed Orders in accordance with the information presented on the Platform.
ToTo Food provides the technology and services that allow customers to discover Merchants, place Orders, make payments, track deliveries, and receive customer support.
Unless expressly stated otherwise, ToTo Food is not the manufacturer or direct seller of the food or products listed by independent Merchants.
ToTo Food may update this Purchase & Sale Policy from time to time to reflect changes in our services, business practices, or applicable laws.
Any updated version will be published on the Platform with a revised “Last Updated” date. Continued use of ToTo Food after an update means you accept the revised policy.
If you have any questions regarding purchases, Orders, payments, refunds, or this Purchase & Sale Policy, please contact us:
Company: ToTo Food
Email: [email protected]
Phone: +8801540-290225
Address: Tufazzal Hujurer Building 6th floor, Durjoy Moor, Bhairob, Kishoreganj, Bangladesh.
Support Hours: 9:00 AM – 10:30 PM, 7 days a week
(Bangladesh Time)
যেকোনো প্রশ্ন, সমস্যা বা সহায়তার জন্য ToTo Food সাপোর্ট টিমের সাথে যোগাযোগ করুন।
