Last Updated: 12 August 2026
Welcome to ToTo Food. This Privacy Policy explains how ToTo Food Technologies Ltd. (“ToTo Food”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you use our mobile application, website, and related food delivery services (collectively, the “Platform”).
By accessing or using ToTo Food, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
When you create an account or place an order, we may collect:
With your permission, we may collect your device’s location to:
You may disable location access through your device settings, although some Platform features may not work properly without it.
We may automatically collect certain technical information, including:
We may collect information about how you use our Platform, including:
ToTo Food may use collected information to:
ToTo Food does not sell your personal information to third parties.
We may share necessary information with trusted parties when required to provide our services, including:
Relevant order information may be shared with the restaurant or merchant responsible for preparing your order.
Information necessary to complete your delivery, such as your name, delivery address, phone number, and order details, may be shared with the assigned delivery partner.
Payment-related information may be processed through authorized third-party payment providers. We do not intentionally store complete payment card information when it is processed directly by a secure payment provider.
We may work with third-party providers that assist us with hosting, analytics, communications, customer support, security, and other operational services.
We may disclose information when required by applicable law, court order, legal process, or legitimate government request.
Our website may use cookies and similar technologies to:
You may control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.
We take reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, alteration, disclosure, misuse, or destruction.
However, no online service or electronic storage system can be guaranteed to be completely secure. Users are also responsible for keeping their account credentials and passwords confidential.
We retain personal information only for as long as reasonably necessary to:
When information is no longer required, we may securely delete, anonymize, or de-identify it, subject to applicable legal requirements.
Depending on applicable law, you may have the right to:
To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before processing certain requests.
We may send promotional messages, offers, discounts, and updates through email, SMS, push notifications, or other communication channels where permitted.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the message or contacting our support team.
Please note that you may still receive essential service-related communications, such as order confirmations, delivery updates, security notifications, and important account information.
ToTo Food is not intended to encourage independent use by children who are unable to provide valid consent under applicable law.
If you are under the applicable age of consent, you should use the Platform with the involvement and permission of a parent or legal guardian.
If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.
The ToTo Food Platform may contain links to third-party websites, services, payment providers, maps, or other platforms.
ToTo Food is not responsible for the privacy practices, security, or content of third-party services. We recommend reviewing the privacy policies of those services before providing personal information.
Restaurants and delivery partners using ToTo Food may provide or receive information necessary to operate their services.
Restaurants are responsible for the information they independently collect from customers outside the ToTo Food Platform, while delivery partners must use customer information only for legitimate delivery-related purposes.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make significant changes, we may provide an appropriate notice through the Platform or other available communication channels.
The updated version will become effective from the date stated at the beginning of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Company: ToTo Food.
Email:[email protected]
Phone: +8801540-290225
Address: Tufazzal Hujurer Building 6th floor, Durjoy Moor, Bhairob, Kishoreganj, Bangladesh.
ToTo Food — Your food, your choice, delivered with care.
যেকোনো প্রশ্ন, সমস্যা বা সহায়তার জন্য ToTo Food সাপোর্ট টিমের সাথে যোগাযোগ করুন।
